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This document is automatically translated by AI. If you can read Chinese, we recommend checking the original Chinese documentation for more accurate information.

Getting Support

WARNING

First, please understand that we are not customer service. We are just willing to answer some questions within our ability out of the spirit of mutual help. Second, most people are still willing to help.

BAAH has comprehensive community support. If you encounter any problems while using it, you can seek support.

Encountering Problems During Use

TIP

1. Generally speaking, reading the documentation and watching the tutorial videos can solve more than 90% of the problems.
2. Make good use of the search function in this documentation (shortcut key: Ctrl+K) to search for keywords related to your question, which can quickly help you find the content you need.
3. Most common questions are listed in the Q&A chapter, please check it first.
4. It is highly recommended to read How To Ask Questions The Smart Way first.

Consulting Channels

You can get help through the following channels.

QQ Group Q&A Group: 985729020

Tencent Channel

GitHub Discussions

📝 Note: Please prioritize consulting in the group.

Before Asking Questions

1. Please make sure you have watched the tutorial videos and this documentation as suggested, as they can solve the vast majority of problems.
2. Check if the software has an update, and try updating to the latest version.
3. If you are in the QQ group, you can first browse through the group chat history to see if there are similar situations and how they were resolved.
4. Read GitHub Issues, including closed Issues, to see if there are similar problems.

When Asking Questions

Troubleshooting any problem without the error log is like driving with your eyes closed.

——Apache HTTP Server Documentation

Therefore, when asking questions, please ensure you provide effective information, including:

• Game server, BAAH version number

• Describe the environment where the problem occurs (machine configuration, operating system, application, and related information)

• Carefully and clearly describe the symptoms of your problem, that is, what you want BAAH to do.

• Describe BAAH's behavior before and after the error occurs, or record a complete video of the problem.

• Provide BAAH's logs, which are usually under BAAH\DATA\LOGS. Please reproduce the problem once and prepare the latest logs. If logs cannot be saved, please check the options Whether output log to /DATA/LOGS/ directory and Whether save log when error occurs in Other Settings.

Reporting Bugs / Making Suggestions

TIP

Before reporting bugs or making suggestions, please check GitHub Issues, including closed Issues, to ensure that this issue has not been mentioned before.

You can submit bugs or suggestions in GitHub Issues.

Reporting Bugs

1. On the GitHub Issues page, create a new issue and select Bug report / 上报Bug.

2. According to the prompts, fill in the following information in the corresponding fields.

   • Describe the symptoms of the bug.
   • Provide BAAH's logs, which are usually under BAAH\DATA\LOGS. Please reproduce the problem once and prepare the latest logs. If logs cannot be saved, please check the options Whether output log to /DATA/LOGS/ directory and Whether save log when error occurs in Other Settings.
   • Provide screenshots of the emulator.
   • Provide relevant information, including game server, emulator resolution and DPI, BAAH version number, etc.
   • Summarize your problem and fill it in the title.

Making Suggestions

1. On the GitHub Issues page, create a new issue and select Feature request / 功能请求.

2. According to the prompts, fill in the following information in the corresponding fields.

   • Describe your suggestion, that is, the feature you want to add, and what problems it can solve.
   • Suggestions for implementing this feature, including implementation methods, etc. No need to fill if unclear.
   • If there is additional information that needs to be added, please fill it in the additional information section.
   • Summarize your suggestion and fill it in the title.